COVID-19 Updates

Medical Professionals Urge Patients To Continue Routine Medical Care And Appointments

COVID-19: Telehealth and Non-Essential Procedures 3/20/20

Speedling Provider Letter

NVOC Provider Algorithm

COVID-19 Testing

Travelers from Countries with Widespread Sustained (Ongoing) Transmission Arriving in the United States

The Physicians Foundation Announces The Telehealth Initiative to Improve Access to Quality Health Care

COVID-19 Emergency Requisition Request

Telehealth Resources

COVID-19 Information & Resources

Clinical Guidance Chart


Clarification on Executive Order 20-72 on Non-essential Elective Medical Procedures

The FMA interpretation of Executive Order 20-72 is that only medically unnecessary, non-urgent or non-emergency procedures or surgeries are prohibited. This has been confirmed by staff at the Florida Department of Health in communications to the FMA this morning.

The Department of Health also confirmed that Physicians can continue to see patients for purposes of evaluation and management. Telemedicine visits can continue unabated. Primary care practitioners can continue to see and treat patients with chronic and acute conditions, perform wellness exams, and provide mental health services, that do not consume personal protective equipment. Specialists can see patients for follow-up care and other non-surgical purposes.

The medical care prohibited under this order is:

  • elective or non-medically necessary surgical procedures
  • surgical procedures that can be postponed without putting the patient’s immediate health, safety or well-being at risk
  • medical procedures that would consume personal protective equipment, that can be postponed without putting the patient’s immediate health, safety or well-being at risk

Physicians should consult the CMS recommendations for additional guidance.

We understand the negative impact this will have on countless physicians and their patients. The FMA will be here to help guide you through this unprecedented event. If you have any questions please contact the FMA General Counsel’s office at or call 850 224-6496.


To address any concerns that you and your insureds may have about the virus and Workers’ Compensation, we’ve taken these steps to prepare our business operations and our staff to respond to claims reported for COVID-19.

Workers’ Compensation Claims Related to COVID-19
Our claims team has been working with our legal partners across the country to investigate specific jurisdictional statutes and case laws in preparation for potential claims. Our team has also been working closely with our medical directors and managed care partners to better understand the virus and how to best approach the medical aspects of a potential claim.

While some employees could be considered at a greater risk, such as health care workers or international travelers, the facts of the claim and specific jurisdiction statutes will ultimately determine compensability.

Dedicated Claims Team
We have set up a reporting process to send all COVID-19 claims to our complex claim team. In addition, we have strengthened and developed our business continuity plans in each office to ensure that we can continue to process all claims in the event that any of our locations should be effected by COVID-19.

Additional Resources
We encourage you to share these resources with your insureds to help them prepare their business operation in response to COVID-19.

Additional information and resources about the virus can be found on our website. We will provide updates for any new developments that may impact you and your insureds.

Please visit the site at

Telemedicine Options for Injured Employees

As the coronavirus (COVID-19) continues to spread throughout the United States, many medical providers are asking patients to use telemedicine and other remote options instead of face-to-face appointments. AmTrust is working with our partners to make sure injured employees have access to their providers, medications and treatments while following safe social distancing guidelines.
National providers, such as Concentra, are offering telemedicine services in AK, AZ, CA, CO, CT, DE, FL, GA, HI, IA, IL, IN, KS, KY, LA, MA, ME, MD, MI, MN, MO, NC, NE, NH, NJ, NM, OH, OK, OR, PA, RI, SC, TN, TX, UT, VT, VA, and WI.

We are working with our partners to ensure all other essential treatment services are available during this time, including:

  • Pharmacy
  • Durable medical equipment
  • Home health
  • Diagnostics
  • Transportation and translation

For detailed information, contact your claim adjuster.